Frequently Asked Questions

When I sign up to the website, will I need to sign up again in the app?

Once you're registered on the RUNN8 site, you will be able to login to the app using your email and password.

How old must my child be to begin using this service?

Children can start using our shuttle services from the age of 10 years old.

At what age is my child no longer eligible to use this service?

Children over the age of 19 are no longer eligible for our shuttle service.

What if I have more than one child going to different places?

In the case of multiple kids from a single home using our service at the same time but going to different places, we would schedule each child individually, possibly in separate vehicles.

Is there a subsidy available for single parents?

Yes, we offer single parents a discounted rate. Contact us to get started.

Will there be enough space for my child's equipment?

All passengers will be offered trunk space as a place to store all their items and equipment.

Would I be able to claim this service on my taxes?

Our service fees are tax deductible. Parents will receive a receipt for their child tax credit.

Will my child ever be alone with a driver?

Your child's pick-up and drop-off schedule will determine if they are alone with our drivers, and for how long. In the case that they are, it should only be for a short period of time.

Are your drivers trained?

Yes. At RUNN8 all our drivers must complete our conduct and road safety training.

What qualifications are required to work with RUNN8?

All drivers must submit a driver record along with a Vulnerable Sector Check (VSC). Both checks must pass our standards in order to be eligible to drive for RUNN8.

How long does the hiring process take?

The process takes roughly one month, from the time you apply to the time you're employed with RUNN8.

Is there a training process to become a RUNN8 driver?

Yes, all RUNN8 drivers must complete a road test before being assigned any official routes. This is a vital component of our hiring process.

As a driver, am I able to use multiple cars for this service?

Yes, RUNN8 driver's can use multiple vehicles, as long as they each have proper credentials and insurance. A driver's profile must always be up to date with the current vehicle being used to drive for RUNN8.

As a driver, how will I know when I work?

Drivers choose which hours and days they're available, and are scheduled accordingly.

How does a driver know who to pick up?

Each driver receives a print-out client list, with the address and identification of each athlete. A predetermined route to each destination is included. Once the RUNN8 mobile app is complete, the app will contain all the same information as the print-out. The print-out will become a backup copy, in case of emergency, such as a lost, stolen, damaged, or dead cellular device.

To whom do I deliver the athletes, and how do I identify them?

On the printed list or app, all information pertaining to those in charge of signing off for kids will be provided. If the person meant to sign is absent, the child/children can help to identify an adult representative from the team/organization, in order to mark them as received/dropped off (There will be more than 1 representative on your list per team/ organization).

What do I do in the event I have a flat, run out of gas, or other car related issues?

In the event of a minor car issue that can cause the athletes to be late to their destination (home or practice): Assess the situation, and if this issue can't be fixed by the driver within 10 minutes or less, you will contact our RUNN8 dispatch. We will then send a relief driver to pick up and sign off on the kids. We will then update the status of the kids to their parents (If necessary, coaches as well). Then call CAA or a tow truck.

The children must never be left unattended.

What happens if there's an accident involving a RUNN8 vehicle during a shift?

If the driver isn't hurt:

  1. Check the status of all athletes in the car.
  2. Contact the proper authorities (especially in the case of serious injury).
  3. Contact RUNN8 dispatch.
  4. Get to a safe area away from the accident.
  5. Document all accounts.

The children must never be left unattended.